Frequently Asked Questions
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Frequently Asked Questions


How do I know what solution is best for me ?


What information do I need to provide ?

How much does the service cost ?

How do I know I am being offered the right advice ?

Is the industry regulated ?

What about my credit rating ?

What about my bank account in an IVA?

How do I stop my creditors contacting me ?



How do I know what solution is best for me ?

We will only consider the options available to you after fully understanding your financial position. We will also consider your personal objectives to make sure any solution proposed matches. When we have the full facts we can discuss any options available to you.

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What information do I need to provide ?
We will conduct a short telephone questionnaire to establish your financial situation. We will need to ask you questions about your creditors, income & financial situation. Your answers to these questions will lead to any other information we require.

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How much does the service cost ?

There is no cost for establishing your financial position & recommending a solution. This is because we believe it is not possible to offer you a solution without first fully understanding your position. We will only charge a fee once you engage us professionally to work for you. The fee will depend on the type of solution and is structured to take into account your financial position. For example, if you take out a consolidation loan after an introduction by us we may receive commission from the loan company. You are not asked for payment.

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How do I know I am being offered the right advice ?

If the solution proposed:

1. Solves your financial problems;
2. Maximises your interests;
3. And those of your creditors;

then it is good advice.

It doesn't matter how long this takes we will work with you to get it right.

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Is this industry regulated ?

To act for you in an IVA or bankruptcy a formal appointment is made under the Insolvency Act 1986.
The person appointed is called an Insolvency Practitioner.

Our Insolvency Practitioners are regulated by the Institute of Chartered Accountants in England and Wales (ICAEW).
Our conduct is monitored by the Joint Insolvency Monitoring Unit (JIMU). Their job is to assure best practice and advice is followed.

We aim to apply the principles of best practice and advice in all that we do.

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What about my credit rating ?

If you are in financial distress it is likely that your credit rating will reflect this. Credit agencies do not score records but merely provide information to lenders who decide if you are worth the risk. For further reading Click Here.

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What about my bank account in an IVA?

If you have an overdraft it is likely that your bank will freeze your account. The debt of your overdraft will fall into a voluntary arrangement, if proposed & accepted. You can always open a simple cash only account so you can receive your salary & make payments, it is best to talk to your bank once you have decided what to do. For a list of cash accounts Click Here.

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How do I stop creditors contacting me ?

This depends on the solution you choose.

If you choose an IVA then, normally within 1 month creditors will stop contacting you as they deal with the supervisor of your IVA.

Creditors are legally bound by an IVA, once approved so they are prevented from chasing you directly.

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